Our commitment to your privacy

Detailed Plan Management is committed to protecting the privacy of our clients, website visitors and the people we work with. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, and your rights in relation to that information.

What information we collect

We may collect personal information including:

  • Your name, address, phone number and email address
  • Your NDIS participant number and plan details
  • Financial information related to your NDIS budget and invoices
  • Information from your support providers
  • Any other information you choose to share with us

We collect this information primarily through our service registration process, direct communication with you and your providers, and through the NDIS portal.

How we use your information

We use your personal information to:

  • Provide NDIS plan management services, including processing invoices and managing your support budget
  • Communicate with you about your plan and our services
  • Comply with our obligations under the National Disability Insurance Scheme Act 2013 and related legislation
  • Respond to your enquiries and provide customer support
  • Improve our services and website

Sharing your information

We only share your personal information where it is necessary to deliver our services or where required by law. This may include:

  • The National Disability Insurance Agency (NDIA) for claiming and payment purposes
  • Your nominated support providers for invoice processing
  • Your nominee or plan nominee, if applicable
  • Regulatory bodies such as the NDIS Quality and Safeguards Commission

We do not sell, rent or share your personal information for marketing purposes.

Storing and protecting your information

We store personal information securely and take reasonable steps to protect it from unauthorised access, loss, misuse or disclosure. Where information is stored or transmitted digitally, we use appropriate security measures including access controls and secure systems.

Accessing and correcting your information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us at hello@detailedpm.com.au. We will respond within a reasonable timeframe and at no charge in most circumstances.

Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance so we can try to resolve the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.

Contact

For privacy-related enquiries, please contact us at hello@detailedpm.com.au.

Last updated: April 2026